Terms of Service

1 Acceptance of terms

By accessing the Trazai website or engaging our services, you agree to be bound by these Terms of Service. If you are accepting on behalf of a company, you represent that you are authorized to bind that company. If you do not agree, do not use the site or our services.

Where a separate signed engagement agreement exists between you and Trazai, that agreement governs the specific services and prevails over these terms to the extent of any conflict.

2 Definitions

• Billing Error: a discrepancy between what a carrier charged and the rate, term, or condition that should have applied, including duplicate charges, dimensional-weight miscalculations, fuel-surcharge deviations, misapplied accessorials, zone misclassification, and contracted-rate non-compliance.
• Recovery Report: the findings package we deliver identifying Billing Errors and their estimated recoverable value.
• Carrier Acceptance: a carrier’s affirmative acknowledgment of a Billing Error, evidenced by any one of: (a) a credit note or credit memo; (b) a refund or payment; or (c) written confirmation approving the dispute in whole or in part.
• Recovered Amount: the value of a Billing Error that a carrier has affirmatively accepted, as evidenced by Carrier Acceptance. The Recovered Amount is the accepted value so evidenced, regardless of whether or when you subsequently apply, draw down, or realize the corresponding credit. Amounts identified in a Recovery Report but not yet accepted by a carrier are not Recovered Amounts and generate no fee. Where a carrier accepts a Billing Error in part, only the accepted portion is a Recovered Amount.

3 Our services

Trazai, S.A. provides freight invoice auditing, carrier contract compliance review, and freight intelligence (“Pulse”) services. Our audits are performed by logistics analysts using AI-assisted tools; every finding delivered to you is reviewed by a person before issuance. We identify Billing Errors and help you recover or avoid those amounts.

An initial invoice review may be offered at no upfront cost. The scope of any engagement is defined in the applicable proposal or engagement agreement.

4 Engagements & the audit

• Audits are performed on the data you provide. Findings depend on the completeness and accuracy of the invoices, rate cards, and contracts supplied.
• We provide audit findings and, on your authorization, prepare and file dispute letters with carriers on your behalf and track each dispute through to Carrier Acceptance. Your acceptance of an engagement that includes dispute filing constitutes your authorization for us to file the disputes identified in that engagement; you may withdraw authorization for any specific dispute before it is filed.
• Recovery outcomes depend on carrier responses and factors outside our control. We do not guarantee any specific recovery amount or result.

5 Fees & payment

5.1 Success-fee model

Unless otherwise agreed in writing, our standard fee is success-based: 35% of each Recovered Amount, with no upfront cost for the initial review.

5.2 When the fee is due

The fee for a given Recovered Amount becomes due upon Carrier Acceptance of the corresponding Billing Error, and is payable within fifteen (15) days of the date we notify you of that acceptance, independent of when you apply or realize the credit. No fee is charged for Billing Errors a carrier does not accept, and no fee is charged in any period in which no Carrier Acceptance occurs.

5.3 Reversals

If a carrier reverses or withdraws a previously accepted Billing Error before you have realized it, the corresponding fee is credited back to you or refunded.

5.4 Subscriptions

Where you subscribe to a monthly plan, the flat monthly fee covers continuous auditing, dispute management, and Pulse intelligence, as described at the applicable plan tier. Any success fee within a subscription applies only to Recovered Amounts as defined in Section 2, at the rate stated in your plan or engagement agreement. Subscription fees are billed in advance; plan changes take effect at the next billing cycle; you may cancel at any time, with access continuing through the end of the current billing period.

5.5 General

Fees are exclusive of applicable taxes, which are your responsibility. Late amounts may accrue interest where permitted by law. Payment card details, where applicable, are processed by a third-party payment processor and are not stored on Trazai servers.

6 Your obligations

You agree to:

• Provide accurate, complete data and the authority to share it with us for the purpose of the audit.
• Use our reports and findings for your own legitimate business purposes and not redistribute them to third parties without our consent.
• Comply with applicable laws in your use of our website and services.
• Not attempt to disrupt, reverse-engineer, or gain unauthorized access to our systems.

7 Confidentiality

We execute a Mutual NDA before any file is shared. Your rate tables, contracts, and commercial terms are treated as Highly Confidential and are never shared with carriers outside client-approved dispute workflows.

We may compute anonymized, aggregated benchmarks (for example, lane-level rate comparisons) from data across clients to provide the Pulse intelligence layer. Such benchmarks never expose your identity, your rates, your contracts, or your invoices to any other party, and your data is not used to train AI models. Our handling of your data is further described in our Privacy Policy and Security page.

8 Intellectual property

The Trazai website, brand, methodology, software, and report formats are our intellectual property. The underlying data you supply remains yours. Audit findings prepared for you are licensed for your internal business use; our methodologies and tools are not transferred.

9 Disclaimers

The website and services are provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

10 Limitation of liability

To the fullest extent permitted by law, Trazai will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue. Our total aggregate liability arising out of or relating to the services will not exceed the fees you paid to us for the engagement giving rise to the claim in the twelve (12) months preceding the event.

11 Indemnification

You agree to indemnify and hold Trazai harmless from claims arising out of your breach of these terms, your misuse of our reports, or your provision of data you were not authorized to share.

12 Term & termination

These terms apply while you use the website or our services. Either party may terminate an engagement as set out in the applicable agreement. On termination, any fees earned prior to termination, including fees for Billing Errors already accepted by a carrier, remain payable. We retain your records after termination only as long as needed to support open disputes, meet legal and tax obligations, and as described in our Privacy Policy; retained data continues to be held under the confidentiality and security commitments in these terms and that Policy.

13 Governing law

These terms are governed by the laws of the Republic of Panama, without regard to conflict-of-law principles. The courts of Panama will have jurisdiction, except where a signed engagement agreement specifies an alternative dispute resolution mechanism.

14 Changes to these terms

We may update these terms from time to time. Material changes will be reflected by an updated “Last updated” date at the top of this page. Continued use of the site or services after changes take effect constitutes acceptance.

15 Contact us

Questions about these terms? Reach us at: